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Thread: Problems With "Date Night" Blu-ray's BD-Live function on multiple players

  1. #1
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    Default Problems With "Date Night" Blu-ray's BD-Live function on multiple players

    Hey, folks,

    So when our very own flick chick, Rachel Cericola was reviewing "Date Night" on Blu-ray Disc, she had trouble finding the BD-Live features of the disc ("Live Extras"). She tested the disc on both a Samsung BD-P1500 and a Toshiba BDX2700, and on neither player did the "Live Extras" menu option appear in the menu. I then tested the disc on a number of different players currently in the BPBS labs and detected a trend. The new BD-Live feature on this Fox title require an update to the player, and when this update fails, you may not get an error message, but you won't be able to access the BD-Live features of the disc.

    Here's what the disc menu looks like if you get the BD-Live features (click to enlarge):

    date-night-with-live-extras.jpg

    And here's what it looks like if you don't get the BD-Live features (click to enlarge):

    date-night-without-live-ext.jpg

    In terms of player behavior, here's what we have seen on various Blu-ray players:

    Machines that have problems:
    • LG BD390: First time loading disc, delayed load time, but "Live Extras" did appear in menu - second time loading, extremely delayed loading - 7 minutes of black screen, no menu loaded, no ability to resume or proceed to menu, eventually just gave up (Fox confirmed and says this is a player problem)
    • Panasonic DMP-BDT350: Error message when loading disc "Unable to perform BD-Live Update" - no "Live Extras" in menu
    • Panasonic DMP-BD70V: no error messages, no "Live Extras" in menu
    • Samsung BD-P1500: No errors, no "Live Extras" in the menu (note: Fox says this one works in their tests)
    • Toshiba BDX2700: No errors, no "Live Extras" in the menu


    Machines that work properly:
    • Samsung BD-P6900: loads the "Live Extras" in menu
    • Panasonic DMP-BD85 - slow disc loading but "Live Extras" option does appear in the menu
    • Sony PS3: No error messages, slightly delayed disc loading, "Live Extras" does appear in menu
    • OPPO BDP-83 - slow to load but "Live Extras" does appear in the menu

    Rachel's review of Date night is available here:

    "Date Night" Blu-ray Review by Rachel Cericola

    If you have "Date Night" or other recent Fox titles such as "Diary of a Wimpy Kid" please test the disc in your player, and report the results here.

    (note: update results above after getting more results. Also, Rachel's player was a BD-P1500, not a BD-P1600).

    Thanks,

    -Chris
    Chris Boylan
    Editor in Chief
    Big Picture Big Sound

  2. #2
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    I tried it on an OPPO BDP83 and it was really slow to load - black screen with nothing going on. But after a couple of minutes i got trailers, skipped through those, got to the menu, chose extended edition and the "Live Extras" did show up. So it works on an OPPO.

    BRB

  3. #3
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    Quote Originally Posted by Blu-ray Boy View Post
    I tried it on an OPPO BDP83 and it was really slow to load - black screen with nothing going on. But after a couple of minutes i got trailers, skipped through those, got to the menu, chose extended edition and the "Live Extras" did show up. So it works on an OPPO.

    BRB
    Thanks. I'll add the BDP-83 to the list.

    -CB
    Chris Boylan
    Editor in Chief
    Big Picture Big Sound

  4. #4
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    Fox has done some of their own testing and says that they are able to get it to work properly on Samsung's BD-P1500 and BD-P1600. They confirmed the bad behavior of the LG BD390 in the second time loading the disc (stuck on a black screen), but say that this is a hardware problem. They don't have the Panasonic DMP-BDT350 or the Toshiba BDX2700, which might explain why these are two of the machines that it fails on.

    Also, Panasonic Japan has confirmed that it fails on the BDT350 (but works on the BD85) and are investigating the issue on their end.

    If anyone else can test on their players, please post the results, positive or negative, here in the thread.

    Thanks,

    -Chris
    Chris Boylan
    Editor in Chief
    Big Picture Big Sound

  5. #5
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    Hi. After confirming the latest firmware and an attached flash drive in my in-the-wings Sony BDP-S350 Blu-ray player, I gave Date Night a whirl and sure enough, after some serious load time, I was able to access the full "Live Extras" sub-menu. Hope these findings help shed some light on the issue.
    Enjoy,
    Chris C.
    Last edited by chiarella; 09-03-2010 at 04:10 PM.

  6. #6
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    Default LG BD390 workaround

    I found this forum after trying to watch Date Night on my BD390 and getting pretty frustrated.

    After reading about the issues with BD-Live I concluded that this is some kind of problem with how the Date Night disk handles network issues. Via BD-Live, the disk is trying to contact Fox 's server (or whatever service) using the BD390's internet connection. I figured that they must have programmed it to ignore BD-Live and play the movie if a player doesn't have an internet connection. However, it looks like they assumed that if there's a connection then everything will always work splendidly. They didn't "tell" the disk what to do if there is an internet connection but there is a problem connecting to their server. In fact, it seems that they didn't plan for this last situation at all, which results in the problems we're experiencing.

    By default the BD390's BD-Live setting is partially permitted. With that setting it seems the Date Night disk can't connect the way it's programmed to connect. Instead of timing out after 10 seconds or so and going on to the menu it waits for the connection forever. I'd say this is a disk programming problem on Fox's part--a variable somebody left out of the code on the disk.

    Anyway, here's how I got it to work on my BD390 after experiencing all of the aggravation I've seen earlier in the thread:

    From the Home screen go to Settings on the BD390. Go to the Network page. Select BD-Live Connection. Notice that it's set to Partially Permitted by default. Change it to Prohibited.
    Code:
    Settings-->Network-->BD-Live Connection-->Permitted
                                           -->Partially Permitted (default)
                                           -->Prohibited (I suggest changing the setting to this)
    For good measure I also cleared the memory:

    Settings-->Others-->BD Storage Clear

    [del]I don't think that clearing the memory would make a difference so for testing purposes try only disabling BD-Live then post a reply, if you don't mind. I cleared the memory on mine because I read on this thread about being able to play the disk the first time but not the second, which means the disk must store some info on the player (like a web browser cookie). I thought if I cleared the memory I'd at least get to play it as if it were the first time. This is probably correct, but I think the real problem is the BD-Live setting so memory shouldn't matter.[/del]

    After completing these steps, when put the disk in I got the text telling me about how I might need to update the firmware (it's up to date, BTW). Then I got a warning I haven't seen before telling me that BD-Live was disabled and that I should set it to permitted. I clicked okay to ignore the message.

    After that I was able to click to the disk menu and start the show with virtually none of the waiting I had experienced before.

    Tomorrow I'll spend some time looking into BD-Live. My guess is the disk would work if I set BD-Live Connection to Permitted. However, I don't think I want my movies calling home and maybe locking up every time I want to watch something from Netflix. For now I'll just leave it disabled.

    I hope this helps someone else. Even if you don't have an LG BD390 you should check your BD-Live settings if you're having a similar problem. Logically, that almost has to be the problem everywhere. I'm not shilling for LG or anybody else, but again this seems more like a case of poor programming on Fox's part than anybody else's hardware flaw. The fact that Fox say it's a hardware flaw suggests that they don't understand the problem which unfortunately means they won't be able to fix it. Let's hope they figure it out.

    Something else that should work if you have an ethernet cable plugged into your player: unplug the ethernet cable. That will, in effect, disable BD-Live because there's no network. Then the disk should load. You could also disable your wireless connection, but at least on the BD390 that's kind of a pain to set up again.

    Good luck and please post back if this does or doesn't work for you.
    Last edited by McLindy; 09-17-2010 at 03:43 PM. Reason: MrBoylan checked and you must clear memory for this workaround to work

  7. #7
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    We have enabled BD-Live access fully on all players tested, including the BD390 (BD-LIVE: Permitted) so it's not the partial BD-Live access that's causing the problem.

    Setting it to "Prohibit" or unplugging the network cable (and disabling WiFi) should work around the problem on the BD390 as this will prevent the disc from attempting to retrieve any new BD-Live content.

    I just tested it and if you set BD-Live to "Prohibit" without clearing the BD-Live storage (after having loaded Date Night previously), then you just get a spinning white circle forever when trying to load the disc. But if you clear BD-Live storage *and* have BD-Live set to "prohibit" then you can load the disc normally (albeit without any of the BD-Live features).

    Thanks for posting the workaround. I will try to get a message through to the LG folks about the problem because this player probably handles Date Night worse than the other.

    -CB
    Chris Boylan
    Editor in Chief
    Big Picture Big Sound

  8. #8
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    For testing purposes, this morning I set the BD-Live Connection to Permitted. There was a lag before the first content loaded, but nothing like last night when I was using the default settings. I was able to get right to the movie menu and watch, which I couldn't do before changing the settings.

    But I notice something that again seems to point to a problem with Fox's disk programming:

    I got this movie from Netflix. It doesn't have extras, BD-Live or not. Interestingly, it apparently has the same problem/issue and it seems to be a result of BD-Live settings, even though the Netflix version of the disk doesn't seem to have this capability.

    This suggests to me that there is something poorly written into the code of the disk that tries to contact the BD-Live server. Some players (especially the BD390) won't allow Fox's disk to pass the expected information so the initial contact fails and the system goes into a forever-long waiting state.

    Even though the BD-Live link was removed from the el-cheapo Netflix disk, the code to wait for a response from the BD-Live server is still there and produces the same result.

    Again, changing the BD-Live setting to Permitted or Prohibited solves the problem for me, which again suggests that this is not a hardware problem but a communication problem that the Fox programmers didn't account for. It's not that big of a deal as long as they identify it and fix it on future releases. Or at least help people set up their players by acknowledging a relatively minor issue that causes what feel like major problems to end users.

    [Note: MrBoylan I saw your response post after I posted this. I'm going to clear the memory and try again with Permitted. Maybe that's why I don't see the Live Extras option.]
    Last edited by McLindy; 09-12-2010 at 12:20 PM. Reason: after seeing the previous post I'm going to do some more trouble shooting

  9. #9
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    After clearing the memory and Permitting BD-Live here is a picture of the Netflix disk's menu:



    Notice that there is no link to Extras or Live Extras. This could mean that BD-Live isn't working so the link is hidden, or it could mean that the Netlix disk doesn't support BD-Live. I don't have other players to work with or a retail version of the disk, so this is about as far as I can get without external suggestions. I'm happy to keep plugging away if it helps.

    Thanks for having this forum. I was getting pretty torqued off last night when the movie wouldn't play but I was able to muddle through after finding this.

    After all of my finger-waving at Fox perhaps this does suggest a networking issue on LG's side that could almost certainly be fixed with a firmware update. Still, the Fox disk should try for a certain amount of time then go to the menu and not end up in a permanent wait-state.
    Last edited by McLindy; 09-12-2010 at 12:51 PM.

  10. #10
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    Quote Originally Posted by McLindy View Post
    I found this forum after trying to watch Date Night on my BD390 and getting pretty frustrated.

    After reading about the issues with BD-Live I concluded that this is some kind of problem with how the Date Night disk handles network issues. Via BD-Live, the disk is trying to contact Fox 's server (or whatever service) using the BD390's internet connection.
    I joined this forum just to give you a big thanks for this information. After whining about this issue in the AVS forum's LG BD590 thread with no helpful answer I did some googling and found your post. Turning off BD-Live worked like a charm!

    I had taken back my first copy of Date Night and when the same thing happen with the new copy I was about ready to return the unit, so your post saved my that hassle. Two big thumbs up!

    As for the movie, I watched about 45 minutes of it last night, it is about what I expected. Uneven, but some real LOL parts. When they went back to the restaurant with their "artist" looking costumes they made on the fly I almost peed my pants.

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